SHIPPING POLICY

At Kate Weiser Chocolate, we take pride in the quality of our products. In order to assure that your chocolates reach their destination safely, we have created the following shipping policy. 

*Our free ground shipping offer applies only when the product total of each shipment is over $100. During a multiship order, each shipment must be over $100 to receive free ground shipping on each shipment. We reserve the right to remove offer at anytime. Offer is not applicable when in conjunction with any bulk or corporate discounts.


Warm Weather Shipping Policy Is Now In Effect 


This is Texas y’all. Shipping out from our Dallas location is challenging from early March to the end of October. In order to maintain a minimum transit time during the warm season, Ground Shipping is limited to states depending on their proximity to our facility in Garland, Texas. Customers looking to ship to states further away, will only see 2nd Day Air, or Next Day options during checkout. Ground shipping to further states will be available once Kate Weiser Chocolate deems it is safe and cool enough to ship via Ground transit.

 

Order Processing


We strongly recommend you review your order before it is submitted as we can not modify or make changes to an order after it is submitted. After your order has been placed, you will receive an order confirmation to the email address provided during checkout. Once your order has been processed, you will receive a second email from Kate Weiser Chocolate with tracking information stating that a shipping label has been created. 


If you have any questions regarding an existing order/s, our shipping department operates Monday-Friday from 9 A.M CST-5 P.M CST. Please call our Customer Service Representative at 469-619-4929 or email customerservice@kateweiserchocolate.com with any questions. Our customer service representative will get back to you during our working hours.

 


General Shipping Information


During the warm shipping season, we must allow at least 24 hours to properly prepare your package before it is sent out. Same day shipping is not offered. Our daily cutoff time for a next day shipment is 1:00 P.M CST.

Our website currently ships to U.S addresses only and does not ship to P.O boxes. Please ensure all shipping address information is correct and that you have provided a street address, company name, suite or apartment number when applicable to ensure proper delivery. A fee of $18 will be required to modify a shipping address once the package has been shipped. 


Kate Weiser Chocolate is not responsible for failed deliveries when:

  • Customer provided an incorrect/outdated address
  • Recipient is not available to receive the package
  • Customer does not provide a corrected/new delivery address within 24 hours of first delivery attempt
    • Shipments that are returned or require rerouting due to an incorrect address will be subject to additional charges for reshipment and/or relabeling for the carrier. We highly recommend shipping orders to an address where the recipient will be available to receive them. 

Shipping Options and Estimated Ship/Delivery Dates

Please refer to the chart below of our available shipping methods and delivery dates based on the time and date the order was placed. Please note delivery dates are estimates and are not guaranteed.

SHIPPING POLICY

*Our free ground shipping offer applies only when the product total of each shipment is over $100. During a multiship order, each shipment must be over $100 to receive free ground shipping on each shipment. We reserve the right to remove offer at anytime. Offer is not applicable when in conjunction with any bulk or corporate discounts.

SHIPPING POLICY

At Kate Weiser Chocolate, we take pride in the quality of our products. In order to assure that your chocolates reach their destination safely, we have created the following shipping policy. 

Shipping options available


This is Texas y’all. Please keep in mind your shipping destination and it's distance from Garland, Texas when you are selecting shipping methods and considering deadlines for receiving orders/gifts. Not all methods are available to all desintations. Kate Weiser Chocolate has reserved the right to limit shipping methods depending on the temperature, time in transit, and general weather conditions of a location. 

 

Order Processing


We strongly recommend you review your order before it is submitted as we can not modify or make changes to an order after it is submitted. After your order has been placed, you will receive an order confirmation to the email address provided during checkout. Once your order has been processed, you will receive a second email from Kate Weiser Chocolate with tracking information stating that a shipping label has been created. 


If you have any questions regarding an existing order/s, our shipping department operates Monday-Friday from 9 A.M CST-5 P.M CST. Please call our Customer Service Representative at 469-619-4929 or email customerservice@kateweiserchocolate.com with any questions. Our customer service representative will get back to you during our working hours.

 


General Shipping Information


During the warm shipping season, we must allow at least 24 hours to properly prepare your package before it is sent out. Same day shipping is not offered. Our daily cutoff time for a next day shipment is 1:00 P.M CST.

Our website currently ships to U.S addresses only and does not ship to P.O boxes. Please ensure all shipping address information is correct and that you have provided a street address, company name, suite or apartment number when applicable to ensure proper delivery. A fee of $18 will be required to modify a shipping address once the package has been shipped. 


Kate Weiser Chocolate is not responsible for failed deliveries when:

  • Customer provided an incorrect/outdated address
  • Recipient is not available to receive the package
  • Customer does not provide a corrected/new delivery address within 24 hours of first delivery attempt
    • Shipments that are returned or require rerouting due to an incorrect address will be subject to additional charges for reshipment and/or relabeling for the carrier. We highly recommend shipping orders to an address where the recipient will be available to receive them. 

Shipping Options and Estimated Ship/Delivery Dates

Please refer to the chart below of our available shipping methods and delivery dates based on the time and date the order was placed. Please note delivery dates are estimates and are not guaranteed.

Holiday Closures & Shipping


Kate Weiser Chocolate does not ship out the following days: 

  • Memorial Day
  • Independence Day- July 4th
  • Labor Day
  • Thanksgiving Day 
  • Christmas week- December 25th-December 29th 
  • New Year's Day- January 1st
  • We do not ship on Fridays, Saturdays, or Sundays

 

 

In Store Pickup 


Our website offers in store pick up at our 3 retail locations in the Dallas/Fort Worth area. You can view our locations here: https://www.kateweiserchocolate.com/locations

Fulfillment of pick up orders can take up to 24 hours, depending on the time of year and time of day the order was placed. After your order has been placed, you will receive an order confirmation to the email address provided during checkout. You will receive a second email from Kate Weiser Chocolate once your order is ready for pick up. 

Due to the perishable nature of our products, we can not offer refunds or replacement items for in store pick up orders that are not picked up within the pick up time frame. 

 

Local Delivery

If you are within 200 miles of our corporate office and production facility in Garland, Texas, you may be able to select "Local Delivery" during checkout. In order to do this you need to select "Ship it" for your products. During checkout, you will see method that says "Local Delivery" in the shipping methods. Please be aware we only offer this service Monday - Friday during working hours (9:30 am - 4:30 pm). 

Please specify the time and date you would like your order delivered on the following page of the checkout process in the section entitled "Special Order Requests".

Please reach out to customerservice@kateweiserchocolate.com for any further questions about Local Delivery.

If applicable, we highly recommend choosing the local delivery option when you are ordering a large amount of products that are more susceptible to breakage during a normal shipping transit. 

Return Policy


Kate Weiser Chocolate is committed to customer satisfaction. If there is any issue or discrepancy upon receipt of your order, please contact Kate Weiser Chocolate via email for a replacement or refund with pictures of shipping boxes and of the product that capture the damage. These requests must be received within 3 days of delivery of the order.

After 3 days of receipt, Kate Weiser Chocolate considers the shipment to be delivered and accepted with no issues. To report issues or send photos of damaged products, please email customerservice@kateweiserchocolate.com. Due to the perishable nature of our products, all claims submitted without proper support will not be eligible for a reshipment or refund. Kate Weiser Chocolate reserves the right to limit replacements or refunds. 

 

For more information, please visit our FAQ page HERE

SHIPPING POLICY

At Kate Weiser Chocolate, we take pride in the quality of our products. In order to assure that your chocolates reach their destination safely, we have created the following shipping policy. 

Order Processing

During the warm shipping season (April - October), we require an additional 24 hours to properly chill your package before we can send it out. When selecting a ship date during checking, we will put the order in the freezer 24 hours BEFORE that ship date selected.

We ship all 2nd Day Air Express packages Monday - Wednesday. (only moves/delivers on business days. If package using 2nd day air is shipped Thursday, it will be delivered on Monday because it cannot move/be delivered on weekends)

We ship Ground Monday - Thursday.

We ship Express Next Day Monday-Thursday 

Kate Weiser Chocolate will limit shipping methods or delivery locations due to extreme heat.

After placing your order, you will receive an email confirming that your order was placed.  Once your order is processed, you will receive a second email with tracking information once a shipping label has been created. At this point, the order is being fulfilled and put in the freezer for proper chilling. It will ship out on the Ship Date selected during checkout.    

If you have any questions regarding an existing order, our ship

ping department operates Monday - Friday from 9:00am -5:00pm.  Please call our Customer Service Representative store during those hours with questions.  469-619-4929
       

Available Shipping Options

The shipping rate varies based on destination distance from our facility, as well as the amount being shipped.

Ground: 1 - 4 days (available mid October - early April)  Price varies based on size of order and destination distance. In the event that the temperatures are too high for ground to be used, this option will be removed as a choice. See UPS map of destinations and transit times based on the location of our warehouse in Garland, Texas.

 

2nd Day Air: Price varies based on size of order and destination distance. In the event that the temperatures are too high for ground to be used, this option will be removed as a choice.

Next Day Air/Next Day Air Saver: (available year round) Price varies based on size of order and destination distance. In the event that the temperatures are too high for ground/2nd Day Air to be used, this option will be the only option during checkout.

 

UPS is making every attempt to ensure delivery in a timely manner however, they cannot guarantee transit times due to weather related delays and COVID impact. 

 
 
Shipping During Warm Months


This is Texas, y'all.  Shipping out from our Dallas location is extremely challenging starting from the end of March to early October.  To help the fight against melting, please allow an additional 24 hours to properly chill your package before it leaves our facility during the warm shipping months.  If your chocolates still arrive melted, please send a photo to shipping@kateweiserchocolate.com 

 
In Store Pick Up 


We offer In Store Pick Up at our 3 retail locations. Fulfillment of Pick-Up orders can take up to 24 hours, depending on the time of year and time of day order has been placed. We cannot offer refunds or replacement items for any In-Store pick up orders that are not picked up within their allotted shelf life.        

  
Holiday Shipping 


Kate Weiser Chocolate does not ship out the following days:

Independence Day : July 4th

Labor Day : September 5th

Thanksgiving : Wednesday, November 23 and Thursday, November 24

Christmas : December 23 - December 26

New Year's : December 31-January 1


Return Policy


Kate Weiser Chocolate cannot be held responsible for damage to packages (heat or otherwise) that may occur during shipping.  We work hard to prevent any damage during transit, however, once the products leave our store, any damage that may occure is out of our hands.  We are also not responsible for shipping delays caused by our shipping provider due to weather or any other circumstances beyond our control.

If at anytime you are unsatisfied with your order, please email us at orders@kateweiserchocolate.com with your name and order number and we will contact your right away.  We will do everything we can to make your experience with Kate Weiser Chocolate an excellent one.