Shipping & Pick Up Policy

At Kate Weiser Chocolate, we take pride in the quality of our products. In order to assure that your chocolates reach their destination safely, we have created the following shipping policy.

Order Processing

All orders placed will be processed by the following business day.  After placing your order, you will receive an emailed confirmation with tracking information once your order is shipped. 

In Store Pick Up

For your convenience, we offer an in store pick up option during our online check out process.  Please allow 24 hours for all pick up orders.  If you need same day pick up, give us a call to specify and we will be happy to accomodate your order. 

Shipping Options

Overnight                 (October - mid November)

2nd Day Air              (mid November - April)

Ground                     (Texas only, mid November - April)

Kate Weiser Chocolate ships all packages Monday-Wednesday to avoid melting.  Our same day shipping cut off is 1:00pm.  If you place your order after this cut off time, it will be sent out the following business day.   

If you place your order after our cut off time on Wednesday or before our cut off time on Thursday, you must select the Overnight shipping option for out of state shipments.  Otherwise your shipment will leave our store on the following Monday if 2nd Day Air is selected.  Shipments staying within Texas can ship Ground on Thursday to arrive the following business day, but all orders must be placed by 1:00pm to ship same day.        

All shipping options refer to business days only, we do not offer Saturday delivery.

 

Holiday Shipping 

Kate Weiser Chocolate does not ship out the following days:

The day before Thanksgiving

Thanksgiving Day

Christmas Eve

Christmas Day

New Years Eve

New Years Day

 

 

Warm Season No Shipping

During the warm spring and summer months, Kate Weiser Chocolate will not be offering shipping, this is Texas y'all.  For 2016 due to winter skipping us, we will be shutting off shipping mid March.   

 

 

Return Policy

Kate Weiser Chocolate cannot be held responsible for damage to packages (heat or otherwise) that may occur during shipping.  We work hard to prevent any damage during transit, however, once the products leave our store, any damage that may occure is out of our hands.  We are also not responsible for shipping delays caused by our shipping provider due to weather or any other circumstances beyond our control.

If at anytime you are unsatisfied with your order, please email Kate directly at kate@kateweiserchocolate.com with your name and order number and we will contact your right away.  We will do everything we can to make your experience with Kate Weiser Chocolate an excellent one.