Shipping Policy

At Kate Weiser Chocolate, we take pride in the quality of our products. In order to assure that your chocolates reach their destination safely, we have created the following shipping policy.

Order Processing

All orders will be processed within 48 hours of placement. After placing your order, you will receive an email confirming that your order was placed.  Once your order is processed, you will receive a second email with tracking information once a shipping label has been created.    

If you have any questions regarding an existing order, our shipping department operates Monday - Friday from 10:00am -5:00pm.  Please call our Trinity Groves store during those hours to speak with a shipping representative.  469-619-4929   

In Store Pick Up

We now offer In-Store pick up at all of our DFW stores.  If you wish to purchase your item online and pick up in store, please select the In Store pick up button found in your shipping options during check out.  You will be prompted to select which location you wish to pick up from and a date for pick up.  It is very important that you stick to the date you selected since we build every order fresh that day.  We organize by the name on the order, but it's always a good idea to have your confirmation number handy when you come in.      

Available Shipping Options 

The following flat rate options are now available:  Please note that ground availability may change due to changes in weather. 

Ground: Zone 1 - 4 zipcodes (available mid October - mid April)  $9.99 Flat Rate

Ground: Zone 1 -2 zipcodes (available mid October - end of May) $12.99 Flat Rate due to warm climate shipping

2nd Day Air: (available early October - early June) $18.99 Flat Rate

Overnight: (available year round) $35.99 Flat Rate

FedEx Shipping Zones

Shipping During Warm Months

This is Texas, y'all.  Shipping out from our Dallas location is extreamly challenging starting from the end of March to early October.  To help the fight against melting, please allow an additional 24 hours to properly chill your package before it leaves our facility during the warm shipping months.  If your chocolates still arrive melted, please send a photo to [email protected] 

Holiday Shipping 

Kate Weiser Chocolate does not ship out the following days:

  • The day before Thanksgiving
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Years Eve
  • New Years Day 

   

Return Policy

Kate Weiser Chocolate cannot be held responsible for damage to packages (heat or otherwise) that may occur during shipping.  We work hard to prevent any damage during transit, however, once the products leave our store, any damage that may occure is out of our hands.  We are also not responsible for shipping delays caused by our shipping provider due to weather or any other circumstances beyond our control.

If at anytime you are unsatisfied with your order, please email us at orders@kateweiserchocolate.com with your name and order number and we will contact your right away.  We will do everything we can to make your experience with Kate Weiser Chocolate an excellent one.  

Copyright © 2018 Kate Weiser Chocolate. All rights reserved.