Shipping Policy

At Kate Weiser Chocolate, we take pride in the quality of our products. In order to assure that your chocolates reach their destination safely, we have created the following shipping policy.

Order Processing

All shipping orders will be processed within 24 hours of placement and chilled for an additional 24 hours to prevent melting during transit. During the warm shipping season (April - October), we require this additional time to properly chill your package before we can send it out. 

We ship all 2nd Day Air Express packages Monday - Wednesday. 

We ship Ground Monday - Thursday.

We ship Express Overnight Monday-Thursday

Cut off time to place your order for a Thursday shipment would be Wednesday at 12:00pm Central to allow proper chilling time.

After placing your order, you will receive an email confirming that your order was placed.  Once your order is processed, you will receive a second email with tracking information once a shipping label has been created.    

If you have any questions regarding an existing order, our shipping department operates Monday - Friday from 10:00am -5:00pm.  Please call our Trinity Groves store during those hours to speak with a shipping representative.  469-619-4929

       

Available Shipping Options 

The following flat rate options are now available:  Please note that availability may change due to changes in weather. 

Ground: 1 - 4 days (available mid October - early April)  $11.99 Flat Rate. June-September Heat Advisory Warning, Product not guaranteed to arrive in good condition.

2nd Day Air: (available year round) $18.99 Flat Rate. June-September Heat Advisory Warning, Product not guaranteed to arrive in good condition.

Overnight: (available year round) $35.99 Flat Rate. June-September, best option to avoid melting.

FedEx is making every attempt to ensure delivery in a timely manner however, they cannot guarantee transit times due to weather related delays and COVID impact. FedEx has suspended their Money-Back-Guarantee due to the increase in U.S e-commerce and other effects of the pandemic throughout the world.

Shipping During Warm Months

This is Texas, y'all.  Shipping out from our Dallas location is extremely challenging starting from the end of March to early October.  To help the fight against melting, please allow an additional 24 hours to properly chill your package before it leaves our facility during the warm shipping months.  If your chocolates still arrive melted, please send a photo to [email protected] 

In Store Pick Up 

We offer In Store Pick Up at our Trinity Groves location only.  If you wish to purchase your item online and pick up in store, please select the In Store pick up button found in your shipping options during check out.  This option only appears after you a shipping address has been entered. We organize pick up orders by the name on the order, but it's always a good idea to have your confirmation number handy when you come in.

We cannot offer refunds or replacement items for any In-Store pick up orders that are not picked up within their allotted shelf life.        

Professional Local Courier

We are currently offereing Alto as our local courier. If your zipcode destination is eligable, you will see this as an option during the checkout process.

$15.00 Delivery Fee within a 3 mile radius from our flagship

$35.00 Delivery Fee within a 10 mile radius from our flagship

During checkout, please list the best day/time for your courier delivery in the "special delivery instructions" box.  Allow 24 hours to process your request.

Holiday Shipping 

Kate Weiser Chocolate does not ship out the following days:

  • The day before Thanksgiving
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Years Eve
  • New Years Day 
FedEx does not ship on the following days in 2021:
  • Monday, May 31
  • Monday, July 5
  • Monday, September 6
  • Thursday, November 25

Return Policy

Kate Weiser Chocolate cannot be held responsible for damage to packages (heat or otherwise) that may occur during shipping.  We work hard to prevent any damage during transit, however, once the products leave our store, any damage that may occure is out of our hands.  We are also not responsible for shipping delays caused by our shipping provider due to weather or any other circumstances beyond our control.

If at anytime you are unsatisfied with your order, please email us at [email protected] with your name and order number and we will contact your right away.  We will do everything we can to make your experience with Kate Weiser Chocolate an excellent one.  

Copyright © 2018 Kate Weiser Chocolate. All rights reserved.