Shipping Policy

At Kate Weiser Chocolate, we take pride in the quality of our products. In order to assure that your chocolates reach their destination safely, we have created the following shipping policy.

Order Processing

All shipping orders will be processed within 24 hours of placement and chilled for an additional 24 hours to prevent melting during transit. During the warm shipping season (April - October), we require this additional time to properly chill your package before we can send it out. 

We ship all packages Monday - Wednesday.  On Thursdays, we only ship out packages when Overnight Express has been selected.  Cut off time to place your order for a Thursday shipment would be Wednesday at 2:00pm Central to allow proper chilling time.

After placing your order, you will receive an email confirming that your order was placed.  Once your order is processed, you will receive a second email with tracking information once a shipping label has been created.    

If you have any questions regarding an existing order, our shipping department operates Monday - Friday from 10:00am -5:00pm.  Please call our Trinity Groves store during those hours to speak with a shipping representative.  469-619-4929

Professional Local Courier

We are now offering professional courier service using our partner, Alto, to select zipcodes in the DFW area for a flat rate. 

$15.00 Delivery Fee within a 3 mile radius from our flagship

$35.00 Delivery Fee within a 10 mile radius from our flagship

All delivery orders placed by 2:00pm will be delivered same day.  All orders placed after this cut off time will be delivered the following day.

We do not offer professional courier service on Sundays.

   

In Store Pick Up

We offer In Store Pick Up at our Trinity Groves location only.  If you wish to purchase your item online and pick up in store, please select the In Store pick up button found in your shipping options during check out.  We organize pick up orders by the name on the order, but it's always a good idea to have your confirmation number handy when you come in.

We cannot offer refunds or replacement items for any In-Store pick up orders that are not picked up within their allotted shelf life.        

Available Shipping Options 

The following flat rate options are now available:  Please note that ground availability may change due to changes in weather. 

Ground: Zone 1 - 4 zipcodes (available mid October - mid April)  $9.99 Flat Rate

Ground: Zone 1 -2 zipcodes only (mid April - early May) $11.99 Flat Rate due to warm climate shipping

2nd Day Air: (available year round) $18.99 Flat Rate

Overnight: (available year round) $35.99 Flat Rate

FedEx Shipping Zones

Shipping During Warm Months

This is Texas, y'all.  Shipping out from our Dallas location is extremely challenging starting from the end of March to early October.  To help the fight against melting, please allow an additional 24 hours to properly chill your package before it leaves our facility during the warm shipping months.  If your chocolates still arrive melted, please send a photo to [email protected] 

Holiday Shipping 

Kate Weiser Chocolate does not ship out the following days:

  • The day before Thanksgiving
  • Thanksgiving Day
  • Christmas Eve
  • Christmas Day
  • New Years Eve
  • New Years Day 

   

Return Policy

Kate Weiser Chocolate cannot be held responsible for damage to packages (heat or otherwise) that may occur during shipping.  We work hard to prevent any damage during transit, however, once the products leave our store, any damage that may occure is out of our hands.  We are also not responsible for shipping delays caused by our shipping provider due to weather or any other circumstances beyond our control.

If at anytime you are unsatisfied with your order, please email us at orders@kateweiserchocolate.com with your name and order number and we will contact your right away.  We will do everything we can to make your experience with Kate Weiser Chocolate an excellent one.  

Copyright © 2018 Kate Weiser Chocolate. All rights reserved.