At Kate Weiser Chocolate, we take pride in the quality of our products. In order to assure that your chocolates reach their destination safely, we have created the following shipping policy.
All orders will be processed within 48 hours of placement. After placing your order, you will receive an email confirming that your order was placed. Once your order is processed, you will receive a second email with tracking information once a shipping label has been created. Please note that we only ship Monday - Thursday but create labels 7 days a week. To avoid confusion, please pay attention to your tracking information provided by your tracking number link.
If you have any questions regarding an existing order, our shipping department operates Monday - Friday from 10:00am -5:00pm. Please call our Trinity Groves store during those hours to speak with a shipping representative. 469-619-4929
In Store Pick Up
Due to the high demand of our in store products, we can no longer reserve products online for in store pickup. We will try very hard to keep all products in stock and will have our team in place to help you locate your products when you arrive. In order to protect our customers, we cannot take credit cards over the phone to reserve products. All purchases must be made in person on a first come, first serve basis.
Available Shipping Options
Available for shipping Monday - Thursday
Express Rates: UPS provides a pass through rate directly to our customers. This rate will depend on dimensions, weight, and location of delivery
Standard (October - April)
Available for shipping Monday - Wednesday to all eligible zip codes. If your zip code is eligible then the standard option will automatically appear during checkout.
Please note that we cannot ship standard to Florida, Arizona, Hawaii, and southern California. If you are shipping to those areas, you will be prompted to select Express delivery as your only option in order to protect our products from melting.
Standard Rates: UPS provides a pass through rate directly to our customers. This rate will depend on dimensions, weight, and location of delivery. Standard rates are slightly higher if shipping to a residence due to UPS's residential surcharge.
Any orders placed after 5:00pm CT on Wednesday will be processed and shipped out the following Monday.
All shipping options refer to business days only, we do not offer Saturday delivery.
Kate Weiser Chocolate does not ship out the following days:
- The day before Thanksgiving
- Thanksgiving Day
- Christmas Eve
- Christmas Day
- New Years Eve
- New Years Day
Kate Weiser Chocolate cannot be held responsible for damage to packages (heat or otherwise) that may occur during shipping. We work hard to prevent any damage during transit, however, once the products leave our store, any damage that may occure is out of our hands. We are also not responsible for shipping delays caused by our shipping provider due to weather or any other circumstances beyond our control.
If at anytime you are unsatisfied with your order, please email us at firstname.lastname@example.org with your name and order number and we will contact your right away. We will do everything we can to make your experience with Kate Weiser Chocolate an excellent one.