Shipping and Return Policy for Corporate Gifts
Returned Shipment Policy
Kate Weiser Chocolate assumes all address information provided is correct, therefore we are not responsible for any returned packages due to the following reasons:
- wrong address information
- recipient has moved
- recipient refuses package upon delivery
If your package is returned for one of the above reasons, we will inform you as such and provide an opportunity to re-send the package with the purchase of a new box and shipping fee. Due to the delicacy of our chocolates, we cannot send the same box of chocolates twice.
If the reason is through the direct fault of UPS, we will issue a refund for that package on their behalf. Kate Weiser Chocolate is not responsible for shipping delays due to weather conditions that are beyond the control of KWC or UPS.
Kate Weiser Chocolate wants your recipients to receive their boxes without complication! In consideration of this, we humbly ask all our clients to double check their address information before submitting to us.
Please alert our corporate department regarding any damage within a timely fashion. No replacements or refunds will be considered more than 3 business days after delivery – so please open and inspect your packages promptly.
Kate Weiser Chocolate does not ship out the following days:
- The day before Thanksgiving
- Thanksgiving Day
- Christmas Eve
- Christmas Day
- New Years Eve
- New Years Day
If you are a holiday client, please keep in mind that Christmas is on Saturday, December 25th 2021. If you would like your holiday gifts to be received before Christmas, they will need to be shipped out no later than Monday, December 20th, 2021.