Frequently Asked Questions

Is there a discount for bulk orders?

We offer generous bulk discounts that vary depending on time of year. Please reach out to [email protected] to see if you may qualify!

What kind of custom options do you have?

We always say the sky is the limit with custom options, it just depends on lead time and budget. If you reference our corporate gifting guide, you will see our main custom offerings in addition to their flat rate pricing. If you have an “out of the box” request, reach out to [email protected] for more information.

Can you customize the physical box the chocolates come in?

We are not able to customize the box itself, only the chocolates inside or the additional packaging pieces that come with it. If you are interested in designing a custom box, we have vendors we can put you in touch with to accomplish this while we work on your chocolates!

You are more than welcome to outsource your own box and bring it in for your order. We are happy to provide you the dimensions of our chocolates to ensure you are purchasing the proper sizes.

How much notice do you need for custom work?

The lead time required for custom options varies greatly and is dependent upon the quantity of your order, time of year and the type of custom work you would like done. Please refer to page 2 of our corporate gift guide for more detailed information.

Where do you ship?

We ship anywhere in the continental United States. We often have clients who want to ship internationally, and we accept those requests on a case-by-case basis. Any international shipping that can be done will be done at the risk of the client.

How do you ship your products?

In the Fall and Winter, every item will be packaged carefully with respect to real time weather conditions in Dallas and each package's destination. In the Spring and Summer, packages are shipped overnight only in insulated boxes. Warmer destinations like California and Florida will receive an insulated pouch and 2 ice packs. In the Spring and Summer, packages are shipped overnight only in insulated boxes.

What is the cost of shipping?

Kate Weiser Chocolate partners with UPS for all shipments. Ground shipping is available for all destinations within the continental US except for California and Florida where 2nd Day Air will be required. Shipping rate is based on the distance from our facility in Dallas to the destination.

Ground: Zone 1-4 zip codes (available October - April)

Ground: Zone 1-2 zip codes only (available late September - June)

2nd Day Air (available September - Early June)

Next Day Air Saver: Next business day by end of day (available year-round)

Can I save money by having you ship me the products in bulk and then I will ship them on my own?

If you attempt to ship our items on your own there will be no insurance for a refund or replacement. If you ship through our warehouse, you have the assurance of knowing our packaging experts are carefully packing each box to survive the shipping process. If, for some reason, the package still arrived damaged – and we were informed within 3 business days of receipt – we will replace or refund the item and/or the cost of shipping.

If you still insist on shipping our items on your own, please let your point of contact know. Although we cannot help you if/when your items arrive damaged – we do want to make sure you have all the tools you need or answer any questions you may have about how to ship our products.

Can we bring in outside product to be packaged together with your bon
bons?

You are more than welcome to bring in your own cards and we will place them in your boxes at no additional cost. We are also happy to work with outside packaging materials like ribbon or custom boxes. Additional labor charges may apply.

We will not ship any outside gifts that are not from KWC, i.e. wine bottle, fidget spinner, mug. We are more than happy to recommend a third-party gifting service that specializes in shipping many types of products and gift baskets.

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