Frequently Asked Questions
Is there a discount for bulk orders?
We offer generous bulk discounts that vary depending on time of year. Please reach out to [email protected] to see if you may qualify!
What kind of custom options do you have?
We always say the sky is the limit with custom options, it just depends on lead time and budget. If you reference our corporate gifting guide, you will see our main custom offerings in addition to their flat rate pricing. If you have an “out of the box” request, reach out to [email protected] for more information.
Can you customize the physical box the chocolates come in?
We are not able to customize the box itself, only the chocolates inside or the additional packaging pieces that come with it. If you are interested in designing a custom box, we have vendors we can put you in touch with to accomplish this while we work on your chocolates! You are more than welcome to outsource your own box and bring it in for your order. We are happy to provide you the dimensions of our chocolates to ensure you are purchasing the proper sizes.
How much notice do you need for custom work?
This is dependent upon the quantity of your order, time of year and the type of custom work you would like done. If you want to incorporate a packaging piece, safely allow 4 business weeks for the entire process from start to finish. This time will include proof approval, printing, and shipping. Custom color orders require 2 business weeks once an order details are finalized. Any custom work during the holiday season may take longer as our business increases this time of year.
Where do you ship?
We ship anywhere in the continental United States. We often have clients who want to ship internationally, and we accept those requests on a case by case basis. We have had success shipping to Canada but do not recommend shipping our delicate products across an ocean. Any international shipping that can be done will be done at the risk of the client.
How do you ship your products?
In the Fall and Winter, every item will be packaged carefully with respect to real time weather conditions in Dallas and each package's destination. In the Spring and Summer, packages are shipped overnight only in insulated boxes. Warmer destinations like California and Florida will receive an insulated pouch and 2 ice packs. In the Spring and Summer, packages are shipped overnight only in insulated boxes.
What is the cost of shipping?
We are excited to offer flat rate shipping via FedEx.
Please note that ground availability may change due to changes in weather.
Ground: 1-4 days: (available mid October - early April) $11.99 Flat Rate
2nd Day Air: (available year round) $18.99 Flat Rate
Overnight: (available year round) $35.99 Flat Rate
Can I save money by having you ship me the products in bulk and then I will ship them on my own?
We sometimes have clients who feel they can save money by DIY'ing their shipments. While for some people this may be true, others often come back to us and say their packages arrived damaged in some form or fashion. If you attempt to ship our items on your own – you have no insurance for a refund or replacement. If you ship through our warehouse, you have the assurance of knowing our packaging experts are carefully packing each box to survive the shipping process. If, for some reason, the package still arrived damaged – and we were informed within 3 business days of receipt – we will replace or refund the item and/or the cost of shipping.
If you still insist on shipping our items on your own, please let your point of contact know. Although we cannot help you if/when your items arrive damaged – we do want to make sure you have all the tools you need or answer any questions you may have about how to ship our products.
Can we bring in outside product to be packaged together with your bon
You are more than welcome to bring in your own cards and we will place them in your boxes at no additional cost. We are also happy to work with outside packaging materials like ribbon or custom boxes. Depending on how much work may need to be done, there is a possibility of additional labor charges. We will not ship any outside gifts from other companies, i.e. wine bottle, fidget spinner, mug. We are more than happy to recommend a third-party gifting service that specializes in shipping many types of products and gift baskets.